Terms and Conditions.
Terms and Conditions
Terms and Conditions for the Website Newflands.com or Newflands.co.nz
All communication and transactions through this website are processed in, and covered under the legal jurisdiction of, New Zealand. Abusive, harassing or threatening messages will be reported to your ISP, and the authorities, immediately.
Except under special circumstances, all prices are displayed in New Zealand dollars, and exchange rates, currency conversion fees and local taxes may affect the final price.
All products sold in New Zealand include GST and are covered by the Consumer Guarantees Act, except where the goods are purchased for commercial use or resale.
By purchasing products for use in a commercial venture or for the purposes of resale, buyers have implicitly agreed to be automatically opted out of cover under the CGA.
Faulty products should, in the first instance, be returned to the retail outlet from which you purchased it.
If you purchased the products through this website, faulty goods should be returned to us at Churchill Road RD1 Tuakau 2696 New Zealand at the buyers cost, for assessment.
If the product is deemed to have suffered a manufacturing fault, Newflands can opt to send a replacement product of at least equal value, or offer a full refund of the purchase price, at their sole discretion.
Please note that proof of purchase WILL be required before any remedial action is taken.
If the product is deemed to have suffered a ‘user error’ fault, then contact will be made with you to provide you with proper use instructions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your pet just doesn’t like our products, consider donating them to a local rescue and save the carbon footprint just email us a photo of the donation occurring, and we will gladly refund your money.
To start a return, you can contact us at info@newflands.co.nz. Please note that returns will need to be sent to the following address: Newflands Churchill Road RD1 Tuakau New Zealand at your expense.
You can choose 1 of 2 options:
1) If your return is accepted and you choose for your return to be donated to a rescue or similar type organization chosen by you, you will need to supply evidence for a full refund.
2) If your return is accepted, you will be expected to return your product our refund will not include shipping the product back to us.
You can always contact us for any return question at info@newflands.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@newflands.co.nz.
Terms and Conditions.
Terms and Conditions
Terms and Conditions for the Website Newflands.com or Newflands.co.nz
All communication and transactions through this website are processed in, and covered under the legal jurisdiction of, New Zealand. Abusive, harassing or threatening messages will be reported to your ISP, and the authorities, immediately.
Except under special circumstances, all prices are displayed in New Zealand dollars, and exchange rates, currency conversion fees and local taxes may affect the final price.
All products sold in New Zealand include GST and are covered by the Consumer Guarantees Act, except where the goods are purchased for commercial use or resale.
By purchasing products for use in a commercial venture or for the purposes of resale, buyers have implicitly agreed to be automatically opted out of cover under the CGA.
Faulty products should, in the first instance, be returned to the retail outlet from which you purchased it.
If you purchased the products through this website, faulty goods should be returned to us at Churchill Road RD1 Tuakau 2696 New Zealand at the buyers cost, for assessment.
If the product is deemed to have suffered a manufacturing fault, Newflands can opt to send a replacement product of at least equal value, or offer a full refund of the purchase price, at their sole discretion.
Please note that proof of purchase WILL be required before any remedial action is taken.
If the product is deemed to have suffered a ‘user error’ fault, then contact will be made with you to provide you with proper use instructions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your pet just doesn’t like our products, consider donating them to a local rescue and save the carbon footprint just email us a photo of the donation occurring, and we will gladly refund your money.
To start a return, you can contact us at info@newflands.co.nz. Please note that returns will need to be sent to the following address: Newflands Churchill Road RD1 Tuakau New Zealand at your expense.
You can choose 1 of 2 options:
1) If your return is accepted and you choose for your return to be donated to a rescue or similar type organization chosen by you, you will need to supply evidence for a full refund.
2) If your return is accepted, you will be expected to return your product our refund will not include shipping the product back to us.
You can always contact us for any return question at info@newflands.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@newflands.co.nz.
